Page Background

Privacy Policy

Welcome to Mystvale! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information as you explore our fantasy world.

Last updated: 8/3/2025

1. Information We Collect

  • Account information (username, email, password, date of birth)
  • Profile and avatar customization data
  • Gameplay activity, forum posts, and in-game purchases
  • Payment information (processed securely by Stripe)
  • Device and usage data (IP address, browser, etc.)
  • Communication data (support tickets, forum messages)

2. How We Use Your Information

  • To create and manage your Mystvale account
  • To personalize your experience and avatars
  • To provide in-game features, forums, and competitions
  • To process payments and manage subscriptions
  • To improve Mystvale and keep the realm safe
  • To send important notifications and updates
  • To comply with legal obligations

3. Payment Processing

  • We use Stripe to process payments securely
  • We do not store your full payment card details
  • Stripe handles all payment data in compliance with PCI DSS standards
  • We may store payment transaction records for accounting and support purposes

4. Sharing & Disclosure

  • We do not sell your data.
  • We may share data with trusted service providers (e.g., Stripe, hosting, analytics) as needed to run Mystvale.
  • We may disclose information if required by law or to protect Mystvale and its users.
  • We may share aggregated, anonymized data for analytics and improvement purposes.

5. Data Retention

  • We retain your data as long as your account is active
  • Payment records are retained for 7 years for tax and legal compliance
  • Forum posts and public content may be retained even after account deletion
  • You may request data deletion, subject to legal retention requirements

6. Your Rights (GDPR)

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Object to processing of your data
  • Withdraw consent where applicable

7. Children's Privacy

Mystvale is intended for users 13 and older. We do not knowingly collect data from children under 13. If we discover we have collected data from a child under 13, we will delete it immediately.

8. Security

  • We use industry-standard security measures to protect your data
  • All data transmission is encrypted using SSL/TLS
  • We regularly review and update our security practices
  • However, no method of transmission over the internet is 100% secure

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this policy as Mystvale evolves. We'll notify you of major changes in-game or by email. Continued use of Mystvale after changes constitutes acceptance of the new policy.

11. Contact

If you have questions or wish to exercise your rights, contact us at support@playmystvale.com.